Health Charter

What are the health recommendations to be followed in the facility?

 

Wearing a mask will be mandatory while you are moving around the establishment if you cannot maintain the distance of one metre from others.
We will ask you to respect the posted instructions and the traffic regulations.
We are all responsible toward the virus.
It is just as important for the health of our staff as it is for the health of our customers to respect the barrier gestures. We are counting on you.

How are we going to manage the breakfast service?

 

You will have to indicate each day the time you wish to reserve for breakfast. A table will then be assigned to you (the recommended distance will have been applied).
A direction of circulation will be set up, and the wearing of a mask will have to be respected during the displacements.
For the breakfast buffet service, our suppliers have provided us with a maximum of products in individualized
packaging. The hotel staff will take care of the service for the other products.
A take-away breakfast may be offered.

Will the pools be open?

 

Yes, the pools will be open this summer. They will be accessible while respecting, at the solarium area, the rules of distance and sanitary standards.
As far as possible we ask you to respect a distance of one metre between each swimmer in the water (one swimmer per 4 m2).

Will care services be offered?

 

Yes, treatments and massages will be offered.
Access will only be by reservation when you book your stay or at the reception. Treatments will be made in the respect of a particular protocol. We apply reinforced sanitary measures: disinfection of the premises between each treatment…

What arrival procedures are in place?

 

E-check-in: finalize your online registration, (validation of services, personal data, payment…), and you will only have to get the key of your room, by going to the «fast check-in» at the reception.
Fast check-out: pay for your extra services online, and simply leave your key at the reception desk when you check-out. We will send you your invoice by email.

Will the bars be open?

 

Yes, the bars will be open, the hours may change, depending on the establishment.
Respect for the rules of distancing will be required. Seated service will be preferred.
You will be asked to wear a mask in this place if it is not possible to respect the rules of distance, and when moving around.

What measures are taken to clean your accommodation or room?

 

Cleaning is carried out in strict compliance with the health standards defined by the government.

Is the stay over room cleaning service provided?

 

Yes, the stay over room cleaning, when the service provides for it, will be carried out.
You will just be asked to leave the windows open when you leave your room or apartment.